Welcome to Coldroomshop, a trading name of ABC Project Consultancy Limited. We are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://www.coldroomshop.co.uk) or make a purchase from us.

1. Who We Are
Coldroomshop is a UK-based supplier of commercial refrigeration and coldroom equipment. Our website provides a secure and convenient platform for customers to browse and purchase products online.
Business Name: Coldroomshop (A trading name of ABC Project Consultancy Limited)
Website: https://www.coldroomshop.co.uk
Email: info@coldroomshop.co.uk

2. What Information We Collect
When you interact with our website, we may collect and process the following personal information:

2.1. Information You Provide:

• Full name
• Contact details (email address, phone number)
• Billing and shipping address
• Payment details (handled securely via our payment provider)
• Order history and preferences
• Any communication or queries submitted to us

 

2.2. Information We Collect Automatically: 

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and usage data (see our Cookie Policy)

3. How We Use Your Information
We use your information to:

• Process and fulfil orders
• Communicate order updates and respond to enquiries
• Improve website functionality and customer experience
• Send occasional promotional emails (only with your consent)
• Detect and prevent fraud or other misuse
• Comply with legal and regulatory requirements

4.Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:

• Contractual Obligation – to process orders and deliver goods.
• Consent – for marketing communications.
• Legitimate Interest – for customer service, fraud prevention, and analytics.
• Legal Obligation – to retain records as required by law.

5.Sharing Your Information
We do not sell your data or store or share your credit card details with 3rd parties. However, we may share your information with trusted third parties, including:

• Payment providers (e.g., Stripe, PayPal)
• Delivery and logistics partners (e.g., Royal Mail, DPD)
• IT service providers and website hosts
• Legal or regulatory authorities, where required
• All third parties are contractually bound to keep your data secure and to use it only for the purposes specified.

6.Data Retention
We will retain your personal information only for as long as necessary:

• For order fulfilment and customer service – typically 6 years
• For marketing – until you opt out
• For legal compliance – as required by tax and business laws

 

7.Your Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request data deletion, under certain conditions
• Object to or restrict processing
• Withdraw consent (for marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
• To exercise any of these rights, please contact us at info@coldroomshop.co.uk.

8.Security
We take your data security seriously. Our website uses SSL encryption and is hosted on secure servers. Access to your data is limited to authorised personnel only.

9.Cookies
Our website uses cookies to enhance your browsing experience, analyse traffic, and remember your preferences. For more details, see our Cookie Policy.

10.Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website without notice. Please check back periodically to stay informed.

11.Links to Other Websites
This website may contain links to other websites. Our Privacy Policy does not cover third party websites or their Privacy Policies. Please check the Privacy Policy of every website you visit.

12.Updating Information
Please let us know should we need to change your personal information by emailing info@coldroomshop.co.uk